Frequently Asked Questions (FAQ)
Welcome to Sorens Cosmetics, your destination for luxurious, high-performance skincare inspired by ancient Eastern traditions and proudly made in France. Below, you’ll find answers to the most common questions about our products, orders, and services. For anything else, feel free to contact us at info@sorenscosmetics.eu.
💄 About Sorens Cosmetics
Q: What is Sorens Cosmetics?
A: Sorens Cosmetics is a French skincare brand blending ancient Eastern rituals with modern science to create luxurious and effective skincare solutions. Our mission is to elevate your self-care experience with clean, elegant, and nourishing formulas.
Q: Where are your products made?
A: All Sorens Cosmetics products are proudly made in France, under strict European quality and safety standards.
Q: Are your products cruelty-free?
A: Absolutely. Sorens Cosmetics is 100% cruelty-free. We do not test on animals, and neither do our suppliers.
Q: Are your products suitable for sensitive skin?
A: Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, we always recommend doing a patch test before full application.
📦 Orders & Shipping
Q: Where do you ship?
A: We ship to Belgium, France, the Netherlands, and several EU countries. More regions will be added soon!
Q: What are the shipping costs?
A: Shipping costs are calculated at checkout based on your delivery location. Free shipping may be available during promotions.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Estimated delivery times:
France & Belgium: 1–3 business days
Netherlands: 2–4 business days
Other EU countries: 3–7 business days
Q: Will I receive tracking information?
A: Yes. Once your order is shipped, you will receive a confirmation email with your tracking link.
🔄 Returns & Refunds
Q: Can I return a product?
A: Yes, we accept returns of unused, unopened items within 14 days of delivery. Please contact us first before sending anything back.
Q: How do I request a refund?
A: Simply email us at info@sorenscosmetics.eu with your order number and reason for return. We’ll guide you through the return process.
💬 Product Questions
Q: How do I choose the right product for my skin?
A: Each product page includes detailed information about skin types and key benefits. If you need personal advice, feel free to contact us — we’re happy to help!
Q: Are your products made with natural ingredients?
A: We use a balanced mix of natural botanical extracts and clinically proven active ingredients. All formulas are designed to be safe, clean, and effective.
Q: Do you offer product samples?
A: We occasionally include free samples with purchases and during special promotions. Subscribe to our newsletter to stay informed.
💌 Contact & Support
Q: I have an issue with my order. What should I do?
A: Please email us at info@sorenscosmetics.eu with your order number and details of the issue — we’ll resolve it as soon as possible.
Q: How can I collaborate with Sorens Cosmetics?
A: We’re open to collaborations with beauty influencers, skincare specialists, and content creators. Send us an email at collab@sorenscosmetics.eu with your details and links to your social media profiles.
Still need help?
📩 Email us anytime at info@sorenscosmetics.eu — we respond within 24–48 hours.
